Customer Satisfaction Index 2017


Customer satisfaction is broadly defined as a measure of how organisations meet or surpass customers’ expectations. It indicates the customers’ perception towards services provided by the organisation and is achievable by enhancing services and product offerings with service delivery systems that meet or exceed customers’ expectations and needs. The leading outcomes of customer satisfaction are customers’ loyalty and promotion of the organisation to family and friends, which will fuel the organisation’s growth.

For details, please click here.